Work Experience

Professional Experience

Property Management Assistant (Remote)

Regex Property Management | December 2025 – February 2026

Managed tenant communications, lease renewals, and property listings across multiple platforms.
Coordinated maintenance requests and vendor scheduling to ensure timely issue resolution.
Maintained accurate property records, financial reports, and occupancy data in the management system.

AppFolio Google Workspace Slack Zoom

Insurance Administrative Assistant (Remote)

PhilInsure Solutions | June 2025 – November 2025

Processed insurance claims, policy renewals, and client documentation with high accuracy.
Handled customer inquiries via phone and email, resolving issues within SLA guidelines.
Maintained and updated client databases and tracked policy expiration dates to ensure timely follow-ups.

Salesforce Microsoft Office Zoom

Real Estate Virtual Assistant (Remote)

Global Realty Partners | January 2025 – May 2025

Assisted in listing properties, preparing marketing materials, and conducting market research.
Managed CRM data, scheduled property showings, and coordinated with clients and agents.
Created compelling property descriptions and social media content to increase visibility.

HubSpot Canva Trello Google Workspace

General Virtual Assistant (Remote)

VA Connect Agency | May 2024 – December 2024

Provided comprehensive administrative support including email management, calendar scheduling, and data entry.
Managed social media accounts, created content calendars, and engaged with audiences across platforms.
Streamlined processes by implementing task management systems and automating repetitive workflows.

Asana Buffer Google Workspace Slack

Customer Service Representative (On-site)

Teleperformance Philippines | January 2024 – April 2024

Handled inbound and outbound customer calls, resolving concerns and providing product support.
Achieved and exceeded monthly KPIs for customer satisfaction and call resolution rates.
Documented customer interactions and escalated complex issues to appropriate departments.

Zendesk Microsoft Teams CRM Systems

Projects

Notable projects I've contributed to and delivered during my career.

Property Listing Management System

Organized and maintained a database of 100+ property listings, ensuring all information was up-to-date and accurate across multiple platforms.

AppFolio Google Sheets

Social Media Growth Campaign

Designed and executed a content strategy that increased social media engagement by 45% across Instagram and Facebook for a real estate client.

Canva Buffer Meta Business

Process Automation & SOP Creation

Developed standard operating procedures and workflow automations that reduced administrative task time by 30% for a growing startup.

Notion ClickUp Loom

Insurance Claims Processing

Streamlined the insurance claims intake process, reducing average processing time and improving client satisfaction scores.

Salesforce Excel

Email Marketing Campaign

Created and managed email marketing campaigns that achieved a 25% open rate and generated new leads for a real estate firm.

Mailchimp Canva

CRM Data Migration

Successfully migrated client data from spreadsheets to a CRM platform, ensuring data integrity and zero loss across 2,000+ records.

HubSpot Google Sheets

Character References

Testimonials from colleagues and supervisors who can vouch for my work ethic and professionalism.

"Jazpen is an exceptional virtual assistant. Their attention to detail and proactive approach to problem-solving have been invaluable to our property management operations."

Mark Reynolds

Operations Manager, Regex Property Management

"Working with Jazpen was a pleasure. They consistently delivered high-quality work ahead of deadlines and showed great initiative in improving our processes."

Sarah Chen

Team Lead, Global Realty Partners

"Jazpen brought organization and efficiency to our team. Their ability to manage multiple tasks while maintaining excellent communication made them an essential team member."

James Dela Cruz

CEO, VA Connect Agency